Privacy Policy

1. Introduction

PT. COCOINDO ABADI SUKSES ("we," "us," or "our") is committed to protecting the privacy of our business partners, prospective customers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us regarding our B2B coconut products and services.

This policy applies to information collected through our website, contact forms, email communications, and any other interactions related to our wholesale coconut product business.

2. Information We Collect

2.1 Business Contact Information

When you contact us for quotes, product information, or business inquiries, we may collect:

• Your name and job title
• Company name and business address
• Business email address and phone number
• Product interests and requirements
• Import/export license information (where required)

2.2 Communication Data

We retain records of our communications with you, including emails, WhatsApp messages, and notes from phone calls or meetings, to ensure continuity in our business relationship and provide better service.

2.3 Website Usage Information

We use Google Analytics to collect anonymous data about website usage, including:

• Pages visited and time spent on site
• Referral sources and geographic location (country/region level)
• Device and browser information

This data is anonymized and used solely to improve our website and services.

3. How We Use Your Information

We use your business information for the following purposes:

• Quote and Order Processing: To prepare and send product quotations, process orders, and coordinate deliveries
• Customer Support: To respond to inquiries, provide product information, and address concerns
• Relationship Management: To maintain ongoing business relationships and provide updates on products or services
• Regulatory Compliance: To fulfill documentation requirements for export/import regulations
• Quality Assurance: To track product feedback and maintain quality standards

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business, such as:

• Shipping and logistics partners (for delivery coordination)
• Email service providers (for communications)
• Cloud storage services (for document management)

All third parties are contractually bound to use your information only for the specific services they provide to us and to maintain appropriate security measures.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or that of our customers or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (HTTPS)
• Secure cloud storage with access controls
• Regular security assessments of our systems
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your business information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically, we retain customer records for 7 years to comply with tax and business regulations.

If you wish to have your information deleted, please contact us using the information provided in Section 9.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to certain types of processing
• Portability: Request transfer of your information to another party

To exercise any of these rights, please contact us using the information in Section 9. We will respond to your request within 30 days.

8. International Data Transfers

As an Indonesian company serving global markets, your information may be transferred to and processed in Indonesia and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Compliance Frameworks

Our data handling practices align with the following standards and regulations:

• Indonesian Personal Data Protection Law (UU PDP)
• General Data Protection Regulation (GDPR) for EU data subjects
• ISO 27001 Information Security Management principles